FAQs
1. How do I place an order?
To place an order, simply browse our website, add the items you want to your cart, and proceed to checkout. Follow the steps to provide your shipping information and payment details.
2. What payment methods do you accept?
Currently we only accept payments by Paypal. We will add more payment methods in the future.
3. What is your shipping policy?
We offer flat-rate shipping of £3.95 for all orders. Orders are typically processed within 2-3 business days, and orders are typically shipped within 5-10 business days ( not including order processing time )
4. Do you ship internationally?
Currently, we only ship to the United Kingdom. Unfortunately, we do not offer international shipping at the moment. However, we are continuously working to expand our shipping destinations in the future. Please stay tuned for any updates!
5. How can I track my order?
Once your order has been shipped, you will receive an email with tracking information. You can use this information to track the status and location of your package.
6. What is your return policy?
Our return policy allows for returns within 30 days of purchase. Please visit our Returns & Refunds Policy page for more details.
7. Can I cancel or modify my order after placing it?
You may cancel your order within 24 hours of placing it. To cancel your order, please contact us at support@monderly.com.
8. Are your items customizable or made to order?
Some of our items may be customizable or made to order. Check the product description for details or contact us for specific requests.
9. How can I contact customer support?
You can contact our customer support team by emailing support@monderly.com. We aim to respond within 1 business day.
10. Do you offer wholesale pricing or collaborations?
We welcome collaborations and wholesale opportunities. For more information, please contact us at support@monderly.com
