Shipping Policy

Thank you for choosing Monderly. This Shipping Policy outlines important information regarding the shipping of your orders. Please review the details below to understand our shipping procedures. By making a purchase on our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Shipping Policy. If you do not agree with any part of this policy, please do not make a purchase on our website.

Shipping available countries

Currently, we only ship to the United Kingdom. Unfortunately, we do not offer international shipping at the moment. However, we are continuously working to expand our shipping destinations in the future. Please stay tuned for any updates!

Order Processing

Orders are typically processed within 2-3 business days after receiving your order confirmation email. During peak seasons or special promotions, processing times may be longer. If there are any delays, we will notify you via email.

Shipping Rates

All orders are shipped at a flat rate of £3.95.

Shipping Times

Orders are typically shipped within 5-10 business days ( not including order processing time ). Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Tracking Information

Once your order has been shipped, you will receive an email notification with tracking information. You can use this information to track the status and location of your package.

Delays and Issues

While we strive to ensure timely delivery, we cannot guarantee specific delivery dates. Delays may occur due to unforeseen circumstances, such as customs processing, weather conditions, or other factors beyond our control.

If you experience any issues with your shipment, please contact us at support@monderly.com, and we will assist you in resolving the issue.

Returns and Exchanges

For information on our returns and exchanges policy, please visit our Returns & Refunds Policy page.

Contact Us

If you have any questions about our shipping policy, please contact us at:

  • Address: No.21 Trieu Khuc Street, Thanh Xuan Nam Ward, Thanh Xuan District, Hanoi City, Vietnam, 100000
  • Phone: +84 973-363-354
  • Working Hours: Monday – Saturday (9 a.m. – 6 p.m)
  • Email: support@monderly.com